FAQs

We are small online business that is providing greenhouses and gardening accessories to match your needs. We pride ourselves in the one on one service we provide. We are indeed a small business and in need of your support!

Yes, we are an authorized dealer. Please check out the list of brands we support.

Please check our detailed privacy policy in the Privacy section.

You must start off with a leveled ground to ensure a proper assembly. The most recommended type of foundation is gravel, pea pebbles or dirt because they allow proper draining. Cement or concrete foundation is not recommended because it holds heat and cold during different seasons. It is OK to install a small greenhouse on a deck or a patio although that would be a concern for bigger ones. The concern comes from gaps in the wooden deck that don't allow for proper insulation as it lets in air.

Before ordering, please make sure Please make sure you contact your local community and research all necessary information about compliance regarding building codes, statutes and permits. Mulberry Greenhouses is not responsible for compliance with local building codes and statutes as those differ in different counties and states.

Make sure you check the specs of the items you are trying to purchase and also, don't hesitate to contact us if you have any questions.

We offer FREE shipping to the continental U.S. Unfortunately we do not ship outside of this area.

Once the order is placed, our suppliers provide us with tracking information as soon as they ship it. Sometimes, it might take a few days for the order to be released.

After placing the order, you will be receiving a confirmation email . If the item is in stock, the manufacturer will ship the item within 5 business days.

Due to COVID19, shipments have been taking much longer than usual, some items are taking up to 7 weeks due to delays. We will inform you if the date changes. If the item ordered is not available, it will be back-ordered and reserved for you.

If you haven't heard from us 5 business days from placing the order, please email us at info@mulberrygreenhouses.com or you contact us via the Contact US page.

We want you to be a 100% satisfied with your order, so in the unlikely event that you are not, please contact us immediately. We will do everything we can to exchange it, replace it or issue a refund (within 14 days of the purchase). (Please check Shipping and Return Page)

✔ All returns must be approved before they can be shipped back ✔a 25% restocking fee will be charged if the return is approved. ✔ A return have to be issued and reference number, please do not return before we do so. ✔ Please email us at info@mulberrygreenhouses.com about the items you would like to return, the order number and your personal information (first and last name, address) for verification purposes. ✔ Unless the item is damaged or defective upon arrival, you are responsible for the return shipping cost. ✔ Make sure, the returned items are still in their original packaging. ✔ Some items cannot be returned or refunded. Those include orders that were customized and orders that clearly state that they are not returnable in the product's page.

If the order is damaged, we will do everything we can to send replacement parts from the manufacturer, or redeliver if necessary.

Please find the complete Shipping & Return Policy at the bottom of the site.

If you placed an order, and would like to cancel it, please CONTACT US IMMEDIATELY. If you placed an order, and would like to cancel it, please CONTACT US IMMEDIATELY. We only have 30 minutes after an order is placed to make any kind of modifications or cancellations to it, after the 30 minutes have passed, you will be responsible for: ✔ All shipping (two way shipping) ✔ 25% restocking fee ✔ and/or Handling fees

If you refuse a package from any of the carriers or the package has been returned to us after attempting to deliver it a few times, we will deduct a 25% restocking fee and two way shipping from your refund.

If you cancel the order after the item has been shipped or you refuse a package from any of the carriers or the package has been returned to us after attempting to deliver it 3 times, we will deduct a 25% restocking fee and two way shipping and handling fees from your refund.

After you place an order, a confirmation email will be sent to you. We will also charge your card in order to start working on your order and release your shipment.

Depending on the item ordered, it might take up to a week (roughly 5 business days) to ship an item. Some items are available in stock and will be shipped within 24 hours. Once shipped, a tracking number will be sent to you within 24 hours of the shipment.

After receiving an order, please inspect the boxes. Boxes should not show any sign of damage. If that's the case, please make sure you take pictures of the boxes before opening them. Please report this to us within 5 days of receiving your order. If the carrier is determined to be responsible for the damage, they will need to fix the items at no cost to you.

It is always important to check the inventory of the delivery once you receive it. In the event that the delivery is damaged, please send us pictures of the damage at info@mulberrygreenhouses.com with the order number and we will contact our suppliers so they can replace the damaged items for you.

Please contact us so we can make sure we have the correct email address in our system and that we keep you updated about the shipping information.

All our greenhouses come with a user manual and videos/DVDs that help with putting it together. You can also hire a sub-contractor (for a fee) that can assemble it for you. There are sub-contractors that are available in different states that the manufacturer can refer you to. Please check the "Features and Benefits:" tab under each greenhouse.

All that information is available under the description of item or under the "Features and Benefits" Tab. It mainly depends on the number of people involved in the project and their skill set.