Shipping & Return Policy

📞 Not Sure? Call Us First

Freight costs thousands of dollars each way, so returns are expensive. If you're unsure about the model, size, glazing, doors, or accessories, call 678-408-8222 and we'll help you get it right the first time.

🚛 Check Truck Access

We try to use box trucks for all our shipments, but they aren't guaranteed. Some carrier terminals don't have box trucks, so please plan for an 18-wheeler about 13 feet tall by default. Make sure that truck can reach your address: no narrow or dead-end roads, low wires, or low tree limbs.

Always tell us whether big trucks can reach your home, ideally before you order. If they can't, we'll ask the carrier whether a box truck or another option is available. Please note that a box truck or other alternative is not guaranteed.

🏠 Valid Delivery Address

Please double-check your address at checkout. We can't deliver freight to P.O. boxes, and changing the address after your order ships may add carrier fees.

📋 Permits and Building Codes

Check with your city, county, or HOA about permits, building codes, and setbacks before ordering. Rules vary by location, and compliance is the buyer's responsibility.

🚚 Free to the Continental U.S.

Standard shipping is free to the 48 continental states. Greenhouses ship by freight truck, and smaller accessories usually ship by UPS or FedEx.

📍 Hard-to-Reach Locations

Limited-access areas (islands, narrow roads, low wires, some major metro areas) can cost more to deliver. If so, we'll contact you to confirm any extra cost before we process your order.

🌎 Alaska, Hawaii & Outside the U.S.

Free shipping doesn't apply to Alaska, Hawaii, Puerto Rico, U.S. territories, or international addresses. Contact us for a shipping quote.

📦 More Than One Delivery

Our products ship directly from each manufacturer, so a greenhouse and its accessories may arrive on different days, by different carriers, each with its own tracking.

🚧 Curbside Delivery

Freight is delivered curbside, at the end of your driveway or the nearest point the truck can safely reach. Drivers can't carry boxes to your backyard, garage, or another location. This is an industry standard and a manufacturer requirement for large greenhouses (including Exaco, Riga, and Janssens).

👥 Be There, and Bring Help

You or someone you authorize must be present to sign for the delivery. Drivers work alone, so please have 2–3 helpers ready to unload. Trucks usually have a liftgate.

🏗️ Large Greenhouses

Some crates and pallets are very heavy. For large greenhouses, we recommend renting a forklift or tractor to move them to your build site.

📅 Missed Appointments

If a scheduled delivery is missed or can't be accepted, the carrier may charge redelivery or storage fees, which are the customer's responsibility.

✅ Approval Required

All returns, including greenhouses, must be approved by Mulberry Greenhouses before anything ships back. Each manufacturer has its own policy, so we'll check with yours and tell you how to proceed. Unapproved returns won't be accepted.

📆 30-Day Window

Request your return within 30 days of delivery. Items must be unused, unassembled, and in their original packaging, with proof of purchase.

💲 Fees and Shipping

Approved returns have a 25% restocking fee. The customer pays all return shipping, including freight. Original shipping is non-refundable.

🚫 Not Returnable

Custom greenhouses, custom colors, special orders, made-to-order items, and items marked non-returnable on the product page.

💳 Refunds

Once the manufacturer receives and inspects your return, we'll email you. Approved refunds, minus the restocking fee and shipping costs, go back to your original payment method. Your bank may take several business days to post it.